FREQUENTLY ASKED QUESTIONS

ORDERS

How can I pay for my order?


We accept all major debit and credit cards so paying for your order couldn’t be simpler. All payments processed on William Sox are dealt with by the secure payment gateway terminal Stripe ensuring a safe checkout process for you each and every time.




How do I know which size is right for me?


Simple, all of our socks are made to fit from 37 to 43 european size.




Can I order over the telephone?


Yes. That is absolutely fine. We will be more than happy to take your order and payment over the telephone. You can find our telephone number in the contacts page.




Does my delivery and billing address need to be the same?


No. You can select a different delivery address, for instance you may like your new socks to be delivered to your work address or if you are purchasing as a gift to the recipient. Simply select the ‘Ship To Different Address’ option at checkout.




How will I know that you have received my order?


You will receive an order confirmation email. This acts as confirmation that your order has been received and all of your order details will be included in this. If you have not received this email please check your ‘Junk Mail’ or ‘Spam’ prior to contacting us.




Where is my order?


We aim to dispatch all orders within 48 hours of them being placed. Once your order has been shipped you will receive an email confirmation of your shipping details.




I have forgotten my password. What should I do?


If you have forgotten your password don’t worry! You can change it by following the ‘Forgotten Password’ link. William Sox does not have access to your password for your accounts.





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